Troubleshooting

Having problems? Here are some common issues…

If you think you’ve created an account with your email address you can request a password reset by visiting www.flowvpn.com/client and clicking ‘lost password’.

However, if you use one of our apps – Global VPN, UK / US VPN, VPN Asia, Onion VPN or Budget VPN – you don’t need a password to use your VPN and you might never have created an account with your email address. Your app can configure your subscription for you so you only need a password to share your subscription with another device.

If you’d like to share your subscription with an other device:

  1. Account_buttonOpen your VPN app, select the blue ‘account button’ and create an account
  2. You’ll receive an email with a link to verify your email address, then you’ll be taken to the Flow VPN client area
  3. Select a VPN server location
  4. Select the type of device that you want to configure, then you’ll see configuration instructions.