VPN Asia for iPhone & iPad: Support and FAQ

VPN Asia is designed to make it easy to access our Asian and worldwide server network as well as securing and speeding up your internet connection, transferring you around the globe. Simply select which country you want to surf the internet from and your traffic will be routed accordingly.

By using VPN Asia your internet traffic is sent to one of our servers around the globe, and then sent across a main internet backbone enabling fast access to internet services in the US, UK, China, Europe and Asia.

The VPN service also provides a secures your connection by encrypting your traffic until it reaches our servers.

VPN Asia subscriptions are paid for via in-app purchases in the Apple App Store or automatic PayPal subscription.

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Questions

Which VPN server will give me the fastest connection?

Ping times shown on the application’s Select Server screen indicate which VPN server has the fastest connection to you, so choosing a server with a low ping time is a good start.

However, when it comes to downloading content quickly there are quite a few variables. What you want is the fastest route from your location to the server that hosts the content you need to access, but it’s sometimes hard to know which connections will be the best.

We created our ‘via’ routes to help: they use the best connections to route traffic quickly across the globe.

For instance, if you’re in Asia and you want to connect to the UK, if you connect straight to the UK you’ll be using a fast connection around the country you’re in, but the international traffic from there will probably use cheap bandwidth on slow connections.

If you instead use our UK via Singapore or UK via Thailand connections you should have a much faster connection to the UK – you’ll be connecting to a data centre in Singapore or Thailand that has a direct route under the sea straight to the UK – fast, more expensive bandwidth on a premium tier 1 network connection.